RETURNS POLICY

At WROOKER, our team has become best associates with all the leading delivery partners across the country. After all, they guarantee the protection of our products reaching you. In case any of our products are unable to meet your expectations we consider this as an apologetic affair, though we also offer you a '30 day’s return policy' from the date of invoice.

You can contact by writing to us at customersupport@wrooker.com. We will be pleased to facilitate you with the Return claim procedure. We give you a multiplicity of options to choose from- get another product, get your product replaced (this time with some style tips too, only for you) or a different product exchanged or a complete return of money in case of order cancellations.

Placing Returns request through User Account:

It’s fairly simple. Just follow these steps:

  • Login to your Account
  • Go to Returns tab
  • Click on ‘Request New Returns’
  • Select the Order you want to Return
  • Just Submit the request and you are DONE!
  • Your ‘Return’ will be processed post-Wrooker.com approval. You will receive a confirmation email for the same.

Return Pickup:

We provide return pick-up services at all serviceable pin code available with our courier partner and we have coupon alternative also in form of return pick up due to various locations not covered by almost all major logistics service providers. In case of incorrect product delivery or any defect in the product, we do compensate for the return shipment charges by issuing a Gift Voucher worth Rs.150/- applicable on the entire WROOKER catalog and can be used as a payment option at the time of checkout (Voucher Validity: 30 days from the date of issue)

  • Note: Gift Voucher will NOT be issued for items purchased under any offer, promotion and clearance sale.

Refund Mode:

  • If you have chosen the first option, we will process your refund as soon as we receive the product at our warehouse. Not making you wait for long, we will take only 7 to 10 working days to refund the amount
  • If you have bought the product on its MRP, 100 % of the refund will be processed in the same payment mode except for the Cash on Delivery mode
  • If you have paid us through your credit card, we will make sure you get the refund amount within 7 days of the product QC clearance at our warehouse
  • If you purchased using COD, 100% of the refund will be in form of a Full Value Gift Voucher within 7 days (Voucher Validity: 30 days from the date of issue)

Returns / Exchange Process:

  • As soon we receive the return package at our warehouse and quality check is completed, we begin the process of wrapping brand new Product to reach your door.

Replacement / Exchange / Refund Validity:

In order to receive a new product as a replacement, we request you not to Use/ expose / Damage/ Hurl, etc to the product. Restore tags attached and the original packing.
As soon we receive the product back at our warehouse, our team puts a magnifying glass to use on the returned product and declares whether it is suitable for a refund. In case of any rejected refund claims, we ship the product back to you.

Note:

  • In case you are sending the Product back to us (though we hope in the right spirit), we suggest you use a reliable service that offers complete shipment tracking
  • You can address the return shipment to our address- Wrooker.com, C/o Stylelead Products Pvt Ltd, 189/2, Bhulai Ka Pura, Govindpur Colony, Teliyerganj, Prayagraj, U.P-211004
  • For items that you bought on a discount or from the sale, the refund will be in the form of a Full Value Gift Voucher. The only charges that will not be refunded are the COD charges. There will be no returns or exchanges applicable on any promotional or discounted items.
  • In case of damaged items, please inform our Guest Relations service help desk within 48 hours of receipt